Warranty

AotuLink Limited Warranty

AotuLink products are covered by a 12-month limited warranty from the date of purchase, unless otherwise stated on the product page.

This warranty applies to products purchased from the AotuLink official store and covers defects in materials and workmanship under normal use.

What Is Covered

During the warranty period, AotuLink will provide support for eligible product defects, including:

Manufacturing defects
Defects in materials or workmanship
Product failures occurring under normal and intended use

Depending on the issue, we may provide troubleshooting assistance, replacement parts, repair, or product replacement where appropriate.

What Is Not Covered

The warranty does not cover:

Damage caused by accidents, misuse, abuse, or improper installation
Damage caused by unauthorized modification, disassembly, or repair
Normal wear and tear
Cosmetic damage that does not affect product functionality
Damage caused by external factors, including improper power supply, impact, water exposure beyond the product's specified protection rating, or other environmental conditions
Consumable items or components subject to normal wear, unless the failure is caused by a manufacturing defect
Products purchased from unauthorized sellers where proof of purchase cannot be verified

How to Request Warranty Support

If you experience a problem with your AotuLink product, please contact our support team before returning the product.

Email: support@aotu-link.com
Live Chat: Available through the chat icon on our website.

To help us process your request quickly, please provide:

Your order number or proof of purchase
Product model
Product serial number, if applicable
A description of the issue
Photos or videos showing the problem, when applicable

Our support team may ask you to perform basic troubleshooting before confirming warranty service.

Warranty Service

If a product is confirmed to have a defect covered by this warranty, AotuLink will determine the appropriate solution based on the circumstances, which may include repair, replacement parts, or product replacement.

Replacement products or parts may be new or equivalent in function and performance.

Additional Information

This limited warranty gives you specific warranty rights. You may also have additional rights under the consumer protection laws applicable in your country or region.

Nothing in this warranty is intended to limit any rights that cannot be excluded or limited under applicable law.